Samsung acknowledges Galaxy S4 battery problems , hopes to offer free replacement batteries

With reports last week revealing that some networks are seeing 30 per cent return rates of Samsung’s latest flagship phone due to continuing Samsung Galaxy S4 battery problems, the manufacturer has promised to rectify the issue with free replacement batteries.

In a statement provided to TrustedReviews, Samsung has stated: "We are aware of this issue, which has affected a limited number of customers.”

An official spokesperson for the company added: “We ask all affected customers to please visit their nearest Samsung Electronics service centre, where they can receive a replacement battery for free of charge. We remain committed to providing the best possible user experience for our customers."

Despite the phone having only been on sale for six months, reports out of Germany last week claimed that a number of Samsung Galaxy S4 owners have already been reporting issues with severe battery drain and even swollen batteries.

“A trusted contact who is sitting right at the source with a German provider confirms that the current confirmations are due to a faulty battery with the Galaxy S4,” the German reports stated.

Although Samsung’s promise to offer free replacement batteries is sure to appease those affected by the Samsung Galaxy S4 battery problems, the continuing issues which appear to be affecting a large number of the handset’s owners is sure to be a concern for many others.

The Samsung Galaxy S4 battery is a 2600mAh Lithium-Ion offering. Although all portable gadgets suffer from battery degradation over many years of use, the speed in which the Samsung Galaxy S4 has encountered this problem has surprised many.
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